Terms & Conditions
Refund Policy for Portrait Sessions and Prints
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Renatara Photography from shooting on a scheduled date a new date will be scheduled or client will be refund of their deposit, if applicable.
No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Renatara Photography has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Renatara photography sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify Renatara Photography , before receiving the “incorrect” photograph.
Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Renatara Photography will send the correct photo to the buyer free of charge. All photoshoot dates must be arrange within 28 days from purchase in failure to use it on time will be treated as no show and price for package will not be refunded.
Refund/Exchange Policy
Due to the custom pre-designed nature of these services, there are no refunds on any design order.
Policies
Payment of orders is due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
Refund/Exchange Policy
Due to the custom pre-designed nature of these services, there are no refunds on any design order.